FAQ - Moto Loot
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FAQ
If you have any questions not covered below, don't worry! Just send your question to us [here](/content/pages/contact-us "Contact MotoLoot"/index.html) or email us at crew@motoloot.com. We'll get back to you asap.
SHIPPING & DELIVERY
How long will it take for my order to get to me?
To the US:
We ship within 1-2 business days of you making your order. Shipping normally takes 3-5 business days to arrive.
To any other country: We ship within 1-2 business days of you making your order. Shipping normally takes 2 weeks, but can take up to 5 if there's delays caused by customs.
How much is shipping?
To the US:
To keep things simple, when you order over the free shipping threshold (visible on the product pages and at the top of the cart), your order will be eligible for free US Standard Shipping! For orders under the threshold, we charge a flat rate of $5.95 for shipping to all US destinations. This means no matter what you purchase, you won't pay more than $5.95 for standard shipping.
To any other country: To keep things simple, when you order over the free shipping threshold (visible on the product pages and at the top of the cart), your order will be eligible for free Standard Shipping! For orders under the threshold, shipping starts from $5.95 USD (actual cost is calculated at checkout and varies depending on package size and destination).
How do I track my order?
Shortly after your order ships, we will send a shipping confirmation email that will contain your order tracking information. Please be aware that in some cases the tracking information can take up to 48 hours to begin updating.
Help, I think my order is lost/hasn't been delivered?
Firstly, don't worry. We won't let you miss out.
Sometimes things can go wrong and cause delivery to take a bit longer.
If your item hasn't been delivered within 7 business days for US orders or 5 weeks for international orders, please contact us and we'll launch an investigation.
Where do you ship from?
All orders are shipped from IL, USA.
Do you ship internationally?
We definitely do! Just go through the checkout as you normally would.
Please note, all orders are shipped from the USA.
Are there any import/customs fees?
As many countries have different laws and regulations governing importing goods from overseas, we cannot provide specific information regarding customs fees. It is generally your responsibility to be aware of, and pay, any customs/duty fees incurred as a result of making a purchase from MotoLoot.com.
RETURNS & EXCHANGES
What's your return policy?
The most important thing to us is that you are 100% happy with your order. We aren't just saying this. We really mean it. Without happy and satisfied customers we wouldn't be able to keep doing what we're passionate about - offering a place to discover awesome motorcycle loot!
If you aren't 100% satisfied with your purchase, please let us know and we'll do everything we can to make it right. This may include:
- Helping you to return your purchase within 100 days for a full refund (minus shipping);
- Sending out a free replacement if you order is damaged in transit;
- Providing a partial refund if your purchase isn't what you expected, but you'd like to keep it; or
- Anything else we need to do to ensure you have a fantastic experience with Moto Loot and are 100% satisfied!
You can get in contact with us [here](/content/pages/contact-us "Contact Us"/index.html), or by emailing us at crew@motoloot.com. We'll get back to you ASAP!
Can I return my order for a refund?
If it's still new and unopened, yeah no problem. Just [contact us](/content/pages/contact-us "https://motoloot.com/pages/contact-us"/index.html) for the return instructions.
If it's used or there's an issue with it, we'll still look after you. [Contact us](/content/pages/contact-us "https://motoloot.com/pages/contact-us"/index.html) to talk about it.
How long does it take for my return/exchange to be processed?
Send us proof of you sending it back (like a shipping receipt) and we can immediately begin the exchange or refund process.
How long does it take for my refund to be processed?
As soon as we process it, your funds leave our account. From there, it normally takes 2-5 business days for your bank to process the incoming refund.
Payment
How secure is your payment?
Your privacy and security is our highest priority. Our website is developed on the Shopify platform - which is used by over 1,000,000 other businesses worldwide. We use Shopify payments to process your payment, which is highly encrypted and secure.
How do I use a discount code?
Head to the checkout and, on the first page, there will be a box for you to enter your discount code. Simply enter it there and click 'Apply'.
Please note, you can only use one discount per order.
What currency is the store in?
The store should show your local currency. If it doesn't, please scroll to the bottom of the website and change the country to your country.
General
I have an issue with my order, what can I do?
Don't worry, we will help you out. Just contact us [here](/content/pages/contact-us "https://motoloot.com/pages/contact-us"/index.html) and let us know how we can help.
I need to cancel or change my order!
Shouldn't be a problem if we haven't shipped your order yet. Just contact us [here](/content/pages/contact-us "https://motoloot.com/pages/contact-us"/index.html) and let us know how we can help.
Even if we've already sent it, get in contact with us and we'll help you out.
How do I contact you?
Here: [https://motoloot.com/pages/contact-us](/content/pages/contact-us "https://motoloot.com/pages/contact-us"/index.html)
Or email us at crew@motoloot.com
STILL HAVE QUESTIONS? CONTACT US.
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